Charted Waters Mapping

Frequently Asked Questions

App FAQ's

  • How do i become a member?

    Visit our Sign Up page and register your details including a username and password. You will then be redirected to PayPal to pay the subscription fee. Once you have completed your registration you can login to the iPhone App, Android App or website.

  • When i become a member do i have access to all features?

    Yes. Regardless of which membership plan you choose, the user has full access to all of the Charted Waters map services, features, updates and support.

  • How does the annual subscription work?

    With the purchase of an annual subscription, you will have full access to the Charted Waters online map services (members area).
    The subscription term is 1 year and is non-refundable. This is a license for a single user.
    Before the yearly subscription expires, you will receive an email notification informing you about the expiry date and then-current renewal price.

  • Refunds and Cancellations

    If you are having problems with your Charted Waters product please contact support@chartedwaters.com.au for further information.

    The Charted Waters subscription term (1 year or 1 month) is non-refundable.

    You can cancel your subscription anytime by going to your My Account and clicking the 'Cancel Subscription' button.
    Charted Waters does not refund for unused portions of subscriptions. When you cancel your subscription, you will continue to have access until the end of your current subscription term. At that time, Charted Waters will remove access to our maps however you will still be able to login and browse other areas of the site.

  • What payment methods do you accept?

    Paypal

  • Feedback & Support

    If you are having problems or would like to offer feedback on your Charted Waters product please email us on support@chartedwaters.com.au, we are happy to help.

Map Card FAQ's

  • Buying a Map Card Online

    Purchase a map card through our online store. Cards are delivered to the address of your choice. We will send you an email confirmation once your order has been despatched.

  • Cancelling your order

    Once your purchase has been despatched we are unable to add to or modify your order. If an error has been made while ordering please contact support at support@chrtedwaters.com.au.

  • Payment Methods

    • Online Payment via PayPal
    • Bank Transfer
    • Call 0419 480 153 to use our Eftpos facilities & place your order.

  • Pricing

    All prices shown on this site are in Australian Dollars (AUD) and are inclusive of GST (unless otherwise indicated).

  • Shipping & Delivery

    We currently have 2 delivery options available within Australia. We do not deliver internationally.
    1. Free (standard post)
    2. $5 express post.
    You will be presented with these options at the checkout.
    If you live in the Albury/Wodonga area you do have the option to pick-up your map card, please call ahead before doing so (see our details on the contact page).
    Delivery time frames vary depending on Australia Post. If you do not receive your order please email support@chartedwaters.com.au or head to our contact page for more details.

  • Refunds & Returns

    If you are having problems with your Charted Waters product please contact support@chartedwaters.com.au for further information.
    Our policy is that you may return any item that you have purchased from us for a full refund (excluding postage) within five days of receiving the item, provided that it has not been used and the packaging is still intact. Return postage will be at your cost.

  • Updates

    We periodically perform updates on our maps. We will let customers know via our website blog or Facebook when an update is available. Updates are currently at no extra charge, we just ask you send your Map Card back to our PO Box 983, Wodonga Vic 3689 with a self addressed envelope and we will update your card and return it.

Map Card How To's
  • How to turn on “Shaded Relief” on the HDS Touch series?

    Tap the ‘Chart Options” menu item then the “Imagery” button leading to display options of “Shaded Relief”, “2D mapping” or “No Contours”.

    How to turn on Shaded Relief on the HDS Touch series?

  • Will these maps work on older Lowrance models?

    Yes, older GPS/Combo units are supported, however require a different version of the map. They also won’t display 3D Relief, contact support with model details for further information.

  • The map will not display on my Lowrance HDS GPS/Combo

    Ensure that the latest software upgrade has been downloaded and installed. These upgrades are available from
    http://www.lowrance.com/en-au/Software-Updates/

  • How do I ensure the settings are switched to Lowrance (not Navionics)?

    With the chart page set to active (orange box) or at full screen, select “Chart Options”, “Categories” & select “Change to Lowrance”

  • How do I turn chart items on & off on my sounder?

    With the chart page set to active (orange box) or at full screen, select “Chart Options”, “Categories” & by selecting the following check boxes will hide the chart item;
    (AREA) Nautical – will hide river courses & islands,
    (LINE) Nautical – will hide depth contours, creeks & lagoons. (Note – drop down under this section will hide these individually),
    (LINE) Transportation – will hide the roads,
    (POINTS) Goods/Services – will hide the camping spots,
    (POINTS) Nautical – will hide Navigation Aids, Boat Ramps, Laydowns etc.

  • How do I ensure that I get information about upgrades and new developments?

    Register with Charted Waters on the website and you will receive periodic information about new developments and changes.